Privacy Policy

Stedify, Inc. ("Stedify," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Stedify platform, website, and related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, phone number, business name, and password.
• Profile Information: Business details, service areas, professional certifications, and profile photos you choose to provide.
• Client Data: Information about your clients that you enter into the Service, including names, addresses, phone numbers, email addresses, and service history.
• Payment Information: Billing address, and payment method details. Note: credit card numbers and bank account details are processed and stored directly by our payment processor, Stripe, and are not stored on our servers.
• Communications: Information you provide when contacting our support team, including email correspondence and support tickets.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time spent, and interaction patterns within the Service.
• Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See Section 6 for more details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information, including confirmations and invoices.
• Create and manage your account.
• Send you technical notices, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Communicate with you about products, services, offers, and events, and provide information we think may be of interest to you (you may opt out at any time).
• Monitor and analyze trends, usage, and activities to improve the Service.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers that perform services on our behalf, such as payment processing, data storage, analytics, and customer support.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Stedify, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share information with your explicit consent.

4. Third-Party Services

The Service integrates with the following third-party services:

• Stripe: For payment processing. Stripe collects and processes payment information in accordance with its own privacy policy. We do not store full credit card numbers on our servers.
• Supabase: For data storage and backend infrastructure. Your data is stored securely on Supabase's infrastructure.

We encourage you to review the privacy policies of these third-party services. We are not responsible for the privacy practices of third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), encryption of data at rest, access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Necessary for the Service to function properly, such as session management and authentication.
• Analytics Cookies: Help us understand how users interact with the Service so we can improve it.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When your account is deleted, we will delete or anonymize your personal information within 90 days, unless retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Objection: Object to processing of your information for certain purposes, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at support@stedify.app. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell your personal information. If this changes, we will provide you with a clear opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at support@stedify.app.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• All rights listed in Section 8 above.
• Legal Basis for Processing: We process your data based on: (a) your consent, (b) performance of a contract, (c) legitimate business interests, or (d) compliance with legal obligations.
• International Transfers: Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at support@stedify.app.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Stedify, Inc.
Email: support@stedify.app
Website: stedify.app